Effective Date: 01/07/2025
This Privacy Policy explains how Tourbit Ltd (“we”, “us”, or “our”), operating under the trading name Side Routes,
collects, uses, discloses, and protects your information when you visit our website www.sideroutes.com, use our
services, or communicate with us.
By accessing our website or booking a tour with us, you agree to the terms of this Privacy Policy.
1. Who We Are
Tourbit Ltd
Company Number: 16230292
Registered Address: 128 City Road, London, United Kingdom, EC1V 2NX
Trading as: Side Routes
Website: www.sideroutes.com
Email: bookings@sideroutes.com
2. Information We Collect
a) Personal Information You Provide
– Full name
– Email address
– Phone number
– Country of residence
– Payment information (via secure third-party processors)- Any other information you provide when booking a tour, contacting us, or subscribing to our newsletter.
b) Automatically Collected Information
When you visit our website, we may collect:
– IP address
– Browser type and version
– Device type
– Pages visited and time spent
– Cookies and tracking technologies (see below)
3. How We Use Your Information
We use your information to:
– Process bookings and payments
– Communicate with you about your reservation
– Send updates, confirmations, or important changes
– Improve our services and user experience
– Comply with legal obligations
– Send marketing communications (with your consent)
4. Cookies & Tracking
We use cookies and similar technologies to:
– Remember your preferences
– Track website usage
– Personalise your experience
You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy (coming soon).5. Legal Basis for Processing (GDPR)
We process your data on the following bases:
– Contractual necessity: to fulfill our tour services
– Consent: for marketing or optional data
– Legitimate interests: improving our website and services
– Legal obligations: tax and regulatory requirements
6. Sharing Your Information
We do not sell your data. We may share your data with:
– Payment providers (e.g., Stripe, PayPal)
– Booking platforms or OTAs (where applicable)
– Email platforms (e.g., Mailchimp, Klaviyo)
– Tour guides or third-party operators for logistics
– Authorities, if legally required
All third parties are GDPR-compliant or bound by equivalent privacy safeguards.
7. Data Retention
We retain personal data only as long as necessary for:
– Booking records and confirmations
– Legal compliance (e.g., tax)
– Customer service and follow-up
After this period, data is securely deleted or anonymised.
8. Your Rights
Under the GDPR, you have the right to:- Access your personal data
– Correct inaccurate data
– Request deletion (“right to be forgotten”)
– Object to or restrict processing
– Withdraw consent at any time
– File a complaint with a data protection authority
To exercise these rights, contact us at: [Insert Contact Email]
9. Data Security
We take appropriate security measures to protect your personal data against unauthorised access, disclosure, or loss.
10. Third-Party Links
Our website may link to third-party websites (e.g., OTAs, payment processors). We are not responsible for their privacy
practices. Please read their privacy policies separately.
11. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect data from minors. If you believe a
child has provided us with personal data, please contact us for deletion.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Effective Date.”
13. Contact Us
For any privacy-related questions or requests, please contact:
Tourbit Ltd (Side Routes) Email: bookings@sideroutes.com
Website: www.sideroutes.com
