You can easily book online by selecting your destination from the top menu and choosing your preferred experience from the category page. Follow the steps at checkout — you’ll receive an instant confirmation email with all the experience details.

Yes — your payment is 100% secure.

We use a trusted booking and payment system called Bokun, which is powered by Tripadvisor, one of the most respected travel companies in the world. All transactions are processed through SSL-encrypted connections and meet strict industry security standards to protect your personal and payment information.

You’ll also receive an instant confirmation email with all your booking details as soon as your payment is completed.

Your safety and peace of mind are a top priority when booking with us.

Cash payments are only possible if pre-arranged in advance via message.

However, we strongly recommend completing your booking through our website to guarantee your spot and receive instant confirmation. It’s fast, secure, and ensures everything is ready for your experience.

Yes! Gift cards will soon be available to purchase directly through our website.

In the meantime, feel free to send us a message, and we’ll be happy to arrange a digital gift voucher for you via email.

Yes! First-time guests can receive 10–15% off their first booking by signing up to our Side Routes newsletter.

You’ll also get a free Barcelona e-guide, packed with insider tips, local food spots, and hidden gems — our little gift to help you make the most of your trip!

Each experience has a designated meeting point, usually in a central and easy-to-reach location.

You’ll receive all the details in your confirmation email, including an easy-to-use Google Maps link to help you find the exact spot. End points vary depending on the tour, but they’re always nearby and well connected.

If you have any questions or need help finding the meeting point, we’re just a message away!

We recommend wearing comfortable shoes, as most experiences involve walking. If you’re visiting in the summer, wear light, breathable clothing, and don’t forget to bring a bottle of water — staying hydrated is essential in high temperatures!

A hat, sunglasses, and sunscreen are also great additions for sunny days.

Yes — we currently offer tours in English and Spanish.

If you have a specific language request or are booking a private experience, feel free to message us, and we’ll do our best to accommodate.

Our tours involve light to moderate walking, typically at a relaxed pace and with plenty of stops along the way.

However, please be mindful of the weather conditions — especially during the summer months, when the heat can make even light walking more tiring. We recommend wearing comfortable shoes, staying hydrated, and taking breaks when needed.

If you have any concerns about accessibility or physical limitations, feel free to reach out and we’ll be happy to advise on the most suitable experiences.

Absolutely! Solo travellers are more than welcome — in fact, our tours are a great way to meet new people and connect with fellow travellers.

You’ll be part of a small, friendly group, making it easy to feel included and enjoy the experience together.

You can cancel for free up to 24 hours before your tour starts — no questions asked.

Cancellations made within 24 hours are non-refundable, as we operate with limited group sizes and advanced planning.

If you need to make changes or reschedule, feel free to reach out and we’ll do our best to help!

Yes, absolutely — just send us a message at least 24 hours before your tour, and we’ll do our best to reschedule it for you.

We’ll always try to be flexible, but changes within 24 hours may not be possible due to limited availability.

In the event of light rain, we recommend bringing an umbrella or raincoat. If there’s severe weather that could affect safety, we’ll contact you in advance with any updates or alternative arrangements.

If you’re running late, please contact your guide as soon as possible. We’ll do our best to wait a few minutes, but out of respect for the other guests and the schedule, the tour may need to start without you.

We always recommend arriving 10–15 minutes early to avoid any stress and ensure a smooth experience.

We very rarely cancel tours.

The only exceptions are in cases of extreme weather or unforeseen events such as political demonstrations or public safety concerns that would make it unsafe or impossible to operate.

If this ever happens, we’ll notify you as early as possible and offer a full refund or the option to reschedule.

We pride ourselves on offering small group experiences to keep things personal and enjoyable.

All of our group tours are capped at under 18 people, ensuring plenty of interaction with your guide and a more intimate, relaxed atmosphere.

Yes — on our food experiences, food and drinks are included in the price.

For example, our Barcelona Food Tour features a variety of local tastings and drinks as part of the experience.

Be sure to check the tour description for full details on what’s included for each activity.

Yes — on certain tours, such as our Park Güell or Colosseum experience, we include entry and go inside major attractions as part of the tour.

Each tour description will clearly state whether entrance tickets are included and which sites you’ll visit from the inside. If you’re ever unsure, feel free to message us!

Yes, we can accommodate most dietary restrictions — but please let us know in advance.

This helps us ensure the best possible experience and make any necessary arrangements with our food partners ahead of time.

Absolutely — we encourage it!

We’ll take you to some truly amazing photo spots, and you’re more than welcome to snap pictures throughout the experience. Our guides are also happy to help you capture the perfect shot if you’d like!